Billing Rights

WHAT TO DO IF THERE’S AN ERROR IN YOUR BILL

 YOUR BILLING RIGHTS

Keep This Notice for Future Use:  This notice contains important information about your rights and our responsibilities under the Fair Credit Billing Act.

Notify Us In Case of Errors or Questions About Your Bill:  If you think your bill is wrong, or if you need more information about a transaction on your bill, write to us (on a separate sheet) at the address shown on the front of your billing statement.  Write to us as soon as possible.  We must hear from you no later than 60 days after we sent you the first bill on which the error or problem appeared.  You can telephone us, but doing so will not preserve your rights.

In your letter, give us the following information:

  • Your name and account number.
  • The dollar amount of the suspected error.
  • Describe the error and explain, if you can, why you believe there is an error. If you need more information, describe the item you are not sure about.
  • Please sign your letter.

Your Rights and Our Responsibilities After We Receive Your Written Notice:  We must acknowledge your letter within 30 days, unless we have corrected the error by then.  Within 90 days, we must either correct the error or explain why we believe the bill was correct.  After we receive your letter, we cannot try to collect any amount you question, or report you as delinquent.  We can continue to bill you for the amount you question, including finance charges, and we can apply any unpaid amount against your credit limit.  You do not have to pay any questioned amount while we are investigating, but you are still obligated to pay the parts of your bill that are not in question.

If we find that we made a mistake on your bill, you will not have to pay any finance charges related to any questioned amount.  If we didn’t make a mistake you may have to pay finance charges, and you will have to make up any missed payments on the questioned amount.  In either case, we will send you a statement of the amount you owe and the date it is due.

If you fail to pay the amount that we think you owe, we may report you as delinquent.  However, if our explanation does not satisfy you and you write to us within 25 days telling us that you still refuse to pay, we must tell anyone to whom we report you that you have a question about your bill.  And, we must tell you the name of anyone to whom we reported you.  We must tell anyone to whom we report you that the matter has been settled between us when it is finally settled.

If we don’t follow these rules, we can’t collect the first $50.00 of the questioned amount, even if your bill was correct.

Special Rule for Credit Card Purchases:  If you have a problem with the quality of property or services that you purchased with a credit card and you have tried in good faith to correct the problem with the merchant, you may have the right not to pay the remaining amount due on the property or services.

Please click here for pdf.

 

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